How Shinegifts Handles Personal Information

1. Scope and Data Controller

Ningbo Shinegifts Import & Export Co., Ltd. (“Shinegifts”, “we”, “our” or “us”) is responsible for the personal information described in this Privacy Policy when we determine why and how that information is processed.

This policy applies to information collected through shinegifts.com, website inquiry forms, email, telephone, WhatsApp and other business communication channels used for wholesale toy sourcing, OEM/ODM development, private-label projects, samples, orders, quality control and export coordination.

It does not govern websites, platforms or services operated independently by third parties. Those third parties may provide their own privacy notices.

2. Personal Information We Collect

The information we collect depends on how you interact with us and the stage of the business relationship. It may include the following categories.

Please do not send government identification numbers, account passwords, full payment-card credentials, health information or other sensitive personal information through a general inquiry form unless it is necessary for a specific transaction and we have requested an appropriate method.

3. Sources of Personal Information

We may obtain personal information from the following sources:

• Directly from you, such as when you submit an inquiry, request a quotation, send an email or communicate by WhatsApp.
• From your organization or colleagues, when they identify you as a contact for a project, order or business relationship.
• Automatically from your device, through server logs, cookies and website security or performance technologies.
• From third-party business platforms or referrals, when you contact us through those channels or authorize information to be shared with us.
• From service providers, where they support website hosting, email delivery, security, analytics, logistics or transaction administration.

4. How We Use Personal Information

We may use personal information for the following business purposes:

• Responding to inquiries, quotation requests and product questions.
• Evaluating product references, quantities, target markets and customization requirements.
• Recommending products and preparing proposals, quotations, samples, catalogs or project plans.
• Managing OEM/ODM development, private-label packaging, production follow-up and quality-control communication.
• Administering contracts, orders, payments, shipping, customs and export documentation.
• Maintaining business records and supporting customer service or dispute resolution.
• Operating, securing, troubleshooting and improving the website and communication systems.
• Measuring website performance and understanding visitor use where analytics is enabled.
• Sending relevant business updates or marketing communications where permitted, subject to your opt-out choices.
• Complying with legal, regulatory, tax, accounting, customs and other applicable obligations.

5. Legal Bases for Processing

Where a privacy law requires a legal basis, the basis depends on the context and may include:

• Steps before entering into a contract or performance of a contract, such as preparing a quotation, sample, order or shipment.
• Legitimate interests, such as responding to B2B inquiries, managing supplier and customer relationships, improving services, preventing fraud and protecting systems.
• Consent, where you have made a voluntary choice, including certain marketing or non-essential cookie activities when consent is required.
• Legal obligations, including tax, accounting, customs, sanctions, product-compliance and regulatory requirements.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

6. Cookies and Similar Technologies

Our website may use cookies, server logs and similar technologies. The exact technologies in use depend on the website's current hosting, security, performance, analytics and communication configuration.

You can usually control cookies through your browser settings and, where provided, the website's consent controls. Blocking some cookies may affect website functionality. Non-essential cookies will be handled according to applicable consent requirements where those requirements apply.

7. Sharing and Disclosure

We do not sell your personal information.

We may disclose information only when reasonably necessary for a business purpose, order fulfillment, website operation, protection of rights or legal compliance. Recipients may include:

• Selected production partners, suppliers and packaging providers involved in quotation, sampling, production or order fulfillment.
• Freight forwarders, carriers, customs agents, warehouses, inspection companies and testing laboratories.
• Website hosting, email, security, analytics, CRM, document, communication and technical service providers.
• Banks, payment providers, accountants, auditors, insurers, lawyers and other professional advisers where relevant.
• Government, customs, tax, regulatory, judicial or law-enforcement authorities when disclosure is required or legally permitted.
• A buyer, investor, successor or adviser in connection with a proposed or completed corporate transaction, subject to appropriate confidentiality and legal requirements.

We seek to limit disclosure to information reasonably necessary for the relevant purpose and expect service providers to protect information in accordance with their responsibilities.

8. International Data Transfers

Shinegifts is based in Ningbo, China. When you contact us from another country, your personal information may be transferred to, stored in or processed in China and in other countries where our suppliers, logistics providers, technology providers or professional advisers operate.

Privacy laws and government-access rules may differ between countries. Where applicable law requires transfer safeguards, we will use legally recognized measures appropriate to the transfer and processing context.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention decisions may consider:

• The status and duration of an inquiry, quotation, sample, project, order or business relationship.
• Accounting, tax, customs, product-compliance, warranty, contract and export-document obligations.
• The need to maintain records, establish or defend legal claims, resolve disputes or prevent fraud.
• The sensitivity and volume of the information and the potential risk of unauthorized use or disclosure.

When information is no longer required, we may delete it, anonymize it or isolate it from normal use, subject to backup cycles and legal recordkeeping requirements.

10. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure or destruction. Measures may include access controls, account security, secure hosting, backups, anti-spam controls and procedures for handling business records.

No internet transmission, email system or storage method can be guaranteed to be completely secure. You should use appropriate care when sending confidential project or commercial information electronically.

11. Your Privacy Rights

Depending on your location and the law that applies, you may have some or all of the rights below:

• Request information about the categories or specific pieces of personal information we hold.
• Request access to or a copy of personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion, subject to legal and operational exceptions.
• Request restriction of processing or object to certain processing.
• Request data portability where the right applies.
• Withdraw consent where processing depends on consent.
• Opt out of certain sale, sharing or targeted-advertising activities where applicable.
• Limit certain uses of sensitive personal information where applicable.
• Exercise rights without unlawful discrimination or retaliation.
• Complain to an appropriate privacy or data-protection authority.

How to submit a request

Email cathy@shinegifts.com with the subject “Privacy Request”. Please provide enough information for us to identify the relevant records and understand your request. We may request reasonable verification and, where permitted, proof that an authorized agent may act for you. Do not send a government ID unless we specifically request a secure method.

12. Marketing Communications and Choices

We may send relevant B2B product, service or company communications where permitted. You may opt out of promotional email by using an unsubscribe method included in the message, if present, or by contacting us.

Opting out of marketing does not prevent us from sending non-promotional messages needed to respond to an inquiry, administer a quotation, sample, contract or order, or meet legal obligations.

13. Children’s Privacy

This website is intended for business customers and professional contacts. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through the website's B2B inquiry functions.

If you believe a child has submitted personal information to us, contact us so we can investigate and take appropriate action, including deletion where required.

14. Third-Party Websites and Services

Our website or communications may link to independently operated websites, B2B platforms, social media, WhatsApp, payment, logistics or other third-party services. We do not control their privacy or security practices.

Review the privacy notice of a third party before providing personal information directly to that service.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, tools, services, business operations or legal requirements. The revised version will be posted on this page with a new “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will provide it through an appropriate channel.

16. Contact Us

For questions about this Privacy Policy or to exercise a privacy right, contact Shinegifts using the details below.